​Terms and Conditions of Service and Use

1. Provision of Services

(1) This website provides the following services: a. Provide product and service-related information and order confirmation; b. Provide order product delivery services; c. Other services specified on this website.

(2) Due to market changes and other factors beyond the control of commercially reasonable efforts, the company cannot guarantee that the products you order through this website will always be stocked; if the products you order are out of stock, you and the company have the right to click here Wait for the terms of use to cancel the order, or you and the company can deal with it in a mutually agreed way.

2. Products and services are for personal use only. All products and services provided on this website, including any samples provided, are for personal use only. You should not sell or resell any products, services or samples that you have purchased from or obtained from the company. If the company believes that the order may violate the company's terms of use, the company reserves the right to cancel or change the order or the quantity made through this website at the company's sole discretion, with or without notice.

3. The accuracy of the information The company will do its best to ensure that the information published on this website accurately describes the product, including the price of the product/service, but within the scope permitted by applicable laws, the company does not guarantee the product description contained on this website Or any other content on this website is accurate, complete, reliable, valid or error-free. This website may contain errors or inaccuracies, or it may be incomplete or non-current. The company reserves the right to correct any errors, inaccuracies or omissions or update information from time to time without prior notice. If the price is wrong, the company will take the following measures: a. If the price of a product or service is incorrectly marked as lower than the actual price, the company will, depending on the actual situation, reach a consensus with you or cancel the order and add it to the product Or notify you before the service is delivered.

4. Order effective (1) This website may reject users' orders for products/services through this website for one or more of the following reasons: a. The order contains false, missing or incorrect information; b. The order is not available due to technical reasons or this website Other reasons for control cannot be confirmed. (2) The information displayed on this website (for example: product name, selling price and product description, etc.) only constitutes an invitation to purchase. If you place an order through this website, it constitutes an offer to purchase. Only when this website issues a notice confirming that the product has been shipped or this website has sent the product to a specific address, can it constitute a commitment to the order and constitute a contract. If you order multiple products in the same order, and this website will only issue a delivery confirmation to you for part of the order, the contract for other products should only be issued when the delivery confirmation of that other product is issued or this website has Form when the product is sent to a specific address. (3) You agree that if there are any inaccuracies in the information contained on this website or the product is out of stock, this website has the right to withdraw or revise the relevant information or limit the order quantity of the product. You are responsible for verifying that the order information is accurate when placing an order, including the products ordered and the delivery address. (4) The delivery fee shall be calculated and charged in accordance with the delivery policy of this website and the delivery method selected by the user. This website reserves the right to revise the price and delivery costs without prior notice.

5. Payment methods This website tries its best to provide different payment platforms to meet the needs of all users, such as payment by credit card or redemption with coupon codes or points.

6. Delivery (1) This website does not guarantee that the product will be delivered on a specific delivery day, but will arrange for packaging and delivery within 14 days from the date of order. This website will take all appropriate measures to inform you of the supply and delivery status of the product. If a specific product is out of stock, this website will notify you through the prescribed methods described in these terms of use, and matters related to delivery shall be agreed by the parties. (2) This website will clearly specify the delivery method, the delivery fee paid by you, and the time required for delivery, etc. for all the products you have ordered. If the product cannot be delivered within the agreed delivery period, this website will contact you and discuss follow-up arrangements with you. (3) Under special circumstances, the delivery date can be changed after giving notice to you. For detailed delivery arrangements, please refer to here.

7. Cancel order (1) You can cancel an order under the following circumstances: a. After you negotiate with our company; b. The product you ordered is out of stock; c. The price shown on this website is wrong, and you are in the product This website has been notified before sending. (2) This website can cancel your order under the following circumstances: a. After you negotiate with the company; b. The product description is obviously wrong or the product is out of stock; and/or c. Your order information is wrong or the order quantity or The amount exceeds the product inventory. (3) This website may also cancel your order under the following circumstances: a. Due to force majeure, system failure, third-party intrusion and any other circumstances beyond the control of the company, this website considers it necessary to cancel the order; b. The company has its sole discretion to believe that your purchase is against the principle of fairness or the principle of acting in good faith (for example: the same user has repeatedly rejected the ordered products without reason); and/or c. may follow the published or from time to time Any other circumstances where the user’s order is cancelled by the terms of use published or updated on this website.

8. Arrangements after canceling an order in accordance with Article 7 (1) When any product you ordered is out of stock, this website will notify you immediately. If you have already paid, the payment or all procedures necessary for making a refund will be refunded or taken within 30 working days after the date of the agreement or the receipt of the payment. Under special circumstances, the relevant refund period may be extended. (2) When this website receives your return, it will refund the remaining amount to you within 30 working days according to these terms of use, after deducting the relevant fees. Under special circumstances, the relevant refund period may be extended. (3) If you pay by credit card, this website will ask the credit card service provider for assistance in order to make a timely refund. (4) In addition to these terms of use or legal requirements, if you refuse to accept the product or request a return, you shall bear the relevant delivery costs and bank handling fees. All relevant refunds will be made after the return is confirmed. (5) If you request a return or exchange, you must also return all the complimentary gifts or promotional products. If the relevant items have been used, this website must deduct the relevant fees from the refund.

9. Unless otherwise specified for intellectual property rights, all information and content contained on this website, including but not limited to its "look and feel", text, pictures, images, logos, button icons, images, soundtracks, data editing, and The software, and its compilation and organization (collectively referred to as the "Content"), and all intellectual property rights (including but not limited to copyright, trademark, design and goodwill) in it ("Intellectual Property Rights") belong to Winsland Company Limited, The property of the company's affiliated members, partners or franchisors is protected by Hong Kong law, applicable laws around the world, and international laws, conventions and treaties (including laws governing copyright and trademarks). Any commercial use without the authorization of Winsland Company Limited is strictly prohibited, including copying, modifying, distributing and/or transmitting any content or part of it.

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10. Limited License The company grants you a limited, revocable and non-exclusive license to enter and use this website and this content for your personal use in accordance with the following terms. This limited license does not include the following rights: a. Frame this website or any part of it or use framing technology to attach to this website or any part of it; b. Republish, redistribute, transmit, sell, license or download Any part and/or all of this website or this content (except for storage or necessary to browse this website); c. Any use of this website or any part and/or all of this content for non-personal purposes; d. Modification, translation, reverse manufacturing, copying or creation of any derivative works based on this website or any part and/or all of this content; e. Collect account information for your benefit or others; f. Use any meta tags (meta tags) or any other "hidden text" to use any part and/or all of this content; or g. use software robots, spiders, crawlers, or similar data collection and extraction tools, or Take any other actions that may impose an unreasonable burden or burden on the company’s infrastructure. You must retain the notice of ownership related to the copyright or other intellectual property rights of this content contained or attached to or contained in this website without any modification. The company also grants you a limited, revocable, personal, non-transferable and non-exclusive license only to set up a hyperlink to the homepage of this website for personal and non-commercial purposes. The website linked to this website (i) can be linked to (but cannot be copied) any part and/or all of this content; (ii) it is not expressly or implied that the company endorses the website or its services or products; (iii) no Misrepresenting its relationship with the company; (iv) Do not contain content that can be construed as indecent, obscene, offensive, controversial, vulgar, pornographic, slanderous, hateful, or illegal or unsuitable for people of any age ; (V) Do not describe the company or the company's products or services in an erroneous, misleading, defamatory or other offensive or inappropriate manner, or associate the company with bad products, services or opinions; And (vi) Except for the homepage of this website, no link to any webpage of this website is allowed. The company may request you to remove any link to this website at the company’s sole and absolute discretion. When you receive this request, you must immediately remove the link and stop any linking operations, unless Chong' sTea independently and expressly authorized to restore the connection in writing. Your unauthorized use of this website or any part and/or all of this content and/or use in violation of these terms of use will automatically terminate the limited licenses listed in this clause 4 without prejudice to applicable laws or For any other remedies provided by these terms, you must immediately stop any and all use of any part and/or all of this content.

11. Your obligations and responsibilities By entering or using this website or any of this content, you agree that you will abide by these terms of use and any warnings or instructions on this website. You agree that when you enter or use this website or any of this content, you will act in good faith in accordance with applicable laws and practices. You may not make any changes or changes to this website or any of this content or the services displayed on this website, and you may not damage the integrity or operation of this website in any way. Without prejudice to the generality of any other provisions of these terms of use, if you negligently or deliberately violate the obligations set out in these terms of use, you shall bear the responsibility of our company, our partners, and affiliates , Loss and damage suffered by associates, partners or franchisees as a result.

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12. Your account You can choose to register as a registered member on this website. You agree to be personally responsible for all communications and activities conducted under your account, user name and/or password. If you enter and use this website on behalf of others, it means that you have the right to make the relevant person as the principal person to be bound by all the terms of use contained in this article, and to the extent that you do not have this authority, you agree to abide by such use The terms and conditions are bound by them, and are liable for any damage, loss or injury caused by any improper use of this website or this content due to the entry or use. You can cancel your account at any time.

13. Member registration (1) If you wish to register as a member, you should confirm your agreement to these terms of use, and fill in true, accurate, complete and valid member information on the designated form provided on this website. (2) Member registration will not be confirmed under the following circumstances: a. You violate any terms of use; b. You provide false, missing or inaccurate information when registering; c. You register in the name of another person; d. You are disrupting society Apply for registration for the purpose of order or public interest; and/or e. You have not met other requirements of Chong'sTea. (3) The company has the right not to confirm the registration application until the following situations are resolved: a. The service equipment is overloaded; b. A technical problem occurs; c. Other situations that the company reasonably believes that it is temporarily not recognized as good. (4) A registration confirmation will be issued when the member registration is completed. (5) When filling in the designated application form for membership registration, all information will be regarded as true information. If you do not fill in your real name or real information, you will not be protected by law and the services you can enjoy will also be restricted. (6) If there is any change in the information provided during registration, you should notify the company via email or any other method in a timely manner, or update the member information on this website. The company will not be responsible for any loss caused by the member's information not being updated due to the member's failure to notify the company of the change in a timely manner. (7) Registered members can accumulate points according to the reward plan when shopping at Chong'sTea retail stores or online. The rules of the reward program and its changes, the use of accumulated points, and reward redemption are all announced through this website or retail stores.

14. Cancellation and loss of membership (1) Registered members can apply for cancellation of their membership through this website, and the company will deal with it immediately. (2) If a registered member is involved in any of the following behaviors, the company reserves the right to temporarily or permanently refuse to provide services to you, suspend or cancel your membership at any time without prior notice, or if the company has sole and absolute discretion It is believed that this is in the business interests of the company: a. Providing false information when applying for registration; b. Failure to make timely payments when shopping through this website; c. Hazards such as hindering others from using the services of this website, or stealing information from this website, etc. The behavior of the normal operation of this website; d. Deliberately hinder the service or operation of this website, or interfere with the normal order of online transactions; e. Spread computer viruses that make the communication system of this website malfunction or damage; f. Violate any terms of use or other rules of this article; g use of this website is not normal use, such as electronic communications failure or malfunction;.. h improper use another member's information and password;. i for the commercial purposes by providing services without authorization Copy, redevelop or use the content of this website; j. Use this website in a way that violates the terms of use in this article or violates public order and/or moral behavior.

15. Responsibility to protect member accounts and passwords (1) All users are responsible for managing their accounts and passwords, and keeping their account information updated. (2) Members should not disclose their passwords to third parties. (3) If the account or password is found to be invaded or used by any third party, the member should immediately notify this website and handle the matter in accordance with the regulations of this website. (4) This website shall not be responsible for any losses caused by members violating the above items (1), (2) and/or (3) under any circumstances.

16. Third-party hyperlinks. The company is not responsible for the content of any off-site webpage or any other website that is connected to or connected from this website. The hyperlinks in this website are provided for convenience only and do not represent the approval of the company, its affiliates and/or partners of the hyperlinked website, its content, products, services or suppliers. You must bear the risk of connecting to or browsing any off-site webpage or other website. The company will not be connected to or connected from any off-site webpage or any other website content or services or goods provided by this website, or because of the use or reliance of any such content, goods or services provided by the relevant webpage or website Any damage, loss or crime caused or alleged to have caused or related to it shall be directly or indirectly liable, including but not limited to its privacy policy and terms. You should carefully review the terms and privacy policies of all off-site webpages and other websites that you visit or enter through this website.

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17. Special introduction, functions and activities The company is not responsible for the content of any off-site webpage or any other website connected to or connected from this website. The hyperlinks in this website are provided for convenience only and do not represent the approval of the company, its affiliates and/or partners of the hyperlinked website, its content, products, services or suppliers. You must bear the risk of connecting to or browsing any off-site webpage or other website. The company will not be connected to or connected from any off-site webpage or any other website content or services or goods provided by this website, or because of the use or reliance of any such content, goods or services provided by the relevant webpage or website Any damage, loss or crime caused or alleged to have caused or related to it shall be directly or indirectly liable, including but not limited to its privacy policy and terms. You should carefully review the terms and privacy policies of all off-site webpages and other websites that you visit or enter through this website.

18. User content such as you transmit, upload, post, email, share, distribute, copy or otherwise provide suggestions, ideas, inquiries, responses, data, text, software, music, sound, pictures, graphics, and graphics on this website. Images, videos, messages or other materials ("User Content"), you are personally and solely responsible for the relevant User Content. You hereby grant to our company a permanent, global, irrevocable, unrestricted, non-exclusive, royalty-free license, in any way around the world in any media currently known or later developed for any purpose (including but Not limited to the development, production, distribution and marketing of products) use, copy, license, sublicense, adjust, distribute, display, open operation, copy, transmit, modify, edit, and otherwise utilize relevant user content. You represent and warrant that you own or otherwise control the rights of your user content. You agree not to transmit, upload, post, email, share, distribute, copy or otherwise provide Privacy, hatred, or racial, ethnic or other objectionable; (b) you have no right to provide under any law or contract or fiduciary relationship; (c) you know to be false, counterfeit, or not Accurate or misleading; (d) You receive compensation or remuneration from any third party; or (e) Infringe any patent, trademark, trade secret, copyright or other ownership of user content, or provide assistance Or encourage. The company is not responsible for reviewing or evaluating user content, and the company will not assume any responsibility or legal responsibility for user content. The company will not endorse or control the user content transmitted or posted on this website, so the company does not guarantee the accuracy, completeness or quality of the user content. You understand that by using this website, you may be exposed to user content that makes you feel offensive, indecent or offensive. Under any circumstance, the company will not provide any user content in any way, including but not limited to any errors or omissions in any user content, or your use to transmit, upload, post, email or otherwise provide through this website Responsible for any loss or damage incurred by any user content. You hereby waive the right to lodge a claim with the company for any allegations or actual infringements of ownership, privacy and publicity, moral rights and authorship rights related to user content. You confirm that the company has the right (but not the responsibility) to refuse to publish or remove any user content at the company's sole discretion, and the company reserves the right to change, modify or delete any user content at its sole and absolute discretion . Without limiting the generality of the foregoing or any other provisions of these terms of use, the company reserves the right to remove any user content that violates any of these terms of use or is otherwise objectionable at its sole and absolute discretion. , And the company reserves the right to temporarily or permanently refuse to provide services and/or terminate accounts at its sole and absolute discretion without prior notice to any user who violates any of these terms of use or infringes on the rights of others.

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19. Disclaimer Chong'sTea provides this website, content, products and services according to the current situation, and to the fullest extent permitted by law, will not deal with the operation of this website or service, the content contained in this website or as part of the service Or products, make any kind of express or implied statement or guarantee. In addition, Chong'sTea does not represent or warrant that the information obtained through this website is accurate, complete or current. The selling price and inventory information can be changed without notice. Chong'sTea will not be liable for any loss, damage or injury of any nature caused by or related to the use of this website, to the maximum extent permitted by law. This is a comprehensive liability that applies to all damages of any nature (including but not limited to direct, indirect, incidental, punitive or joint damages, loss of data, income or profits, property loss or damage, and third-party claims) limit.

20. Indemnity You agree to violate these terms of use (including any other Any and all liabilities, claims, expenses, losses, damages or costs caused by any third-party claim, legal action or payment request caused by the person using your account to access this website due to your actions or omissions (Including reasonable attorney fees), protect, indemnify and order the company, its parent company, subsidiaries, associates, partners, franchisees, staff, directors, employees and agents ("indemnified parties") Unimpaired. You also agree to any loss, damage or cost arising from your use of software robots, spiders, crawlers or similar data collection and extraction tools or any other actions that you take to impose an unreasonable burden or load on the company's infrastructure ( Including reasonable attorney’s fees), indemnify the indemnified party. 21. Generally, you confirm and agree that these terms of use constitute a complete and exclusive agreement between the company and you for the use of this website, and supersede and regulate all previous suggestions, agreements or other communications. The company reserves the right to change these terms of use at any time at its sole and absolute discretion by posting changes on this website and giving notice of the changes. Any changes will take effect immediately when they are posted on this website and when a notice of the relevant changes is issued. If you continue to use this website after the period, you agree to all the changed terms of use. The company may terminate/withdraw the rights granted by these terms of use at any time at its sole and absolute discretion, with or without prior notice. You should immediately comply with any termination or other notices, including (if applicable) stop using this website and cancel your account. The content of these terms of use should not be construed as the establishment of an agency, partnership or other joint action between the company and you. The company does not require you to perform any provision in this article, and it does not affect the company’s full right to require performance at any time thereafter. The company’s waiver of any violation of any provision in this article should not be regarded or deemed to be against the relevant provisions. Forgiveness. If any provision of such terms of use becomes or is determined to be unenforceable or invalid under any applicable law, the unenforceability or invalidity will not make these terms of use totally unenforceable or invalid , But the relevant provisions should continue to be effective in this regard.

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